It is your responsibility to notify your landlord of any defects or problems in the property you rent.
We normally expect you to have tried to resolve the problem with your landlord before making a complaint to us.
If you haven’t formally written to your landlord or can’t prove that you have, you may want to consider doing so before making a complaint.
Depending on the type of tenancy you have and the date it was signed, you may gain protection against your landlord making a retaliatory eviction against you if you write to them first.
Template letter
Below are template documents you can use to write to your landlord.
One can be edited in Microsoft Word, the other can be printed and completed by hand: