Online
By using our online forms we can direct your enquiry to the right team straight away.
- report a missed bin
- report a problem (fly-tipping, noise, etc.)
- tell us about a change of address
- apply for a single occupier discount
- general enquiries
You can register or sign in to your MyAccount to track your cases.
Our Customer Service Centre is closed for the Christmas break and will re-open on Thursday 2 January 2025. If you cannot find the information or form you were looking for, you can request a call back from our Customer Services team. We aim to call you back within 3 working days from 2 January.
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Phone
General enquiries: call 01462 474000 (9am to 5pm, Monday to Friday excluding bank holidays)
Waste and recycling enquiries: call 01462 474000 and select option 3
Revenues/Council Tax enquiries: call 01462 474595
Benefits enquiries: call 01462 474597
Payments service: call 01462 474000 and select option 2
Deaf or hard of hearing
Relay UK is a relay service that enables people with little or no hearing or speech to communicate with hearing people over the phone.
To contact us using the Relay UK app, dial 18001 followed by 01462 474000.
In person
If you feel that you need to speak to us face to face for any reason, please call us to discuss how we can help.
Face to face customer service is available Monday to Friday 9am - 5pm, or by appointment.
Our Customer Service Centre and offices are located at:
Council Offices
Gernon Road
Letchworth Garden City
SG6 3JF
You can book an appointment with us online.
The Garden Square Multi-Storey Car Park is situated just behind the Council Offices building.
Post
Our correspondence address for all service areas with the exception of Electoral and Legal Services is:
North Herts Council
PO Box 10613
Nottingham
NG6 6DW
For Electoral or Legal Services:
North Herts Council
Council Offices
Gernon Road
Letchworth Garden City
SG6 3JF
Emergency out of hours
This covers issues such as homelessness, environmental health, street cleaning, parks, public buildings and car parks.
Call: 0300 777 4125
Services run by Hertfordshire County Council
Some local services are managed by Hertfordshire County Council, such as:
- roadworks, potholes and street lighting
- blue badges
- bus passes
- recycling centres
- fire and rescue
- adult social services
- schools and education
- children's social care
- libraries
If you have a query about any of the above, or any other services they provide, find out more on their website.
Report a fault to Hertfordshire County Council
Use the online fault reporting tool to report problems on roads, pavements or footpaths, such as:
- flooded roads, footways or subways
- overgrown hedges
- fallen trees
- blocked drains