5pm (29/05): The telephone issues that we have been experiencing have now been resolved.
We apologise for the inconvenience these issues caused, and we thank you for your patience.
1pm (29/05): We are still experiencing issues with calling customers. If you have a call back logged, we expect there to be delays in customers receiving these. Please bear with us while this is investigated and resolved.
Thank you again for your patience.
9:30am (29/05): The technical problems with the telephone system are now mostly resolved and customers are able to get through to us.
We are still experiencing issues with calling customers. If you have a call back logged, we expect there to be delays in customers receiving these. Please bear with us while this is investigated and resolved.
Thank you for your patience.
3.30pm (28/05): The technical problems with the telephone system are still intermittently stopping customers from getting through to us. We apologise for the continued disruption.
You can still report a problem or contact us about a service using the MyAccount customer portal.
1pm (28/05): We are now able to receive calls, however there are still some intermittent issues affecting the telephone system. Please bear with us while they are investigated and resolved.
Thank you for your continued patience.
Original post: We are currently experiencing problems with our telephone system which means we are unable to take any calls. The issue is being investigated and we will post further updates here.
If you want to report a problem or make a payment, you can still contact us online using the MyAccount portal.
We are sorry for any inconvenience this may cause and thank you for your patience.
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