Manage your account
You can manage your council tax online through the Council Tax portal. You can:
- set up or amend an existing direct debit
- view your council tax information
- tell us that you have moved (for council tax purposes)
- apply for council tax discounts
If you are setting up your account for the first time, check your junk mail in case the activation email has been sent there.
Pay by Direct Debit
To set up a Direct Debit you will need your Council Tax account number and your bank details.
Moving into a property? Do not use this form to notify us about a change of address - please complete the relevant Change of Address form.
There are five payment dates to choose from: 1st, 8th, 15th, 25th or 28th of the month.
We offer the following guarantees:
- we will advise you of the amounts taken on the date agreed before we take the first payment
- if changes are required, you will be notified at least 14 days in advance
- you can cancel at any time
- if an error is made, your Bank/Building Society is responsible for giving you a full and immediate refund.
Pay with a credit or debit card
You can pay online using our online payments portal:
Alternatively you can pay by telephone 24 hours a day, 7 days a week: call 01462 474000 and select the automated payment option (calls are charged at the local rate).
Standing order or direct BACS payment
Payments must be made in strict accordance with instalment details. You are responsible for the administration of this payment method.
Allow seven working days for your payment to reach your Council Tax account.
Quote your eight digit Council Tax reference number when instructing your Bank or Building Society.
Payment should be made to:
North Hertfordshire District Council
Sort Code: 30-94-30
Account Number: 02264262
Lloyds Bank, 1 Bancroft, Hitchin, Herts, SG5 1JQ
Post Office or local shop
You can pay your bill at any Post Office or local shop displaying the Payzone or PayPoint symbol.
- Payzone: find your local Payzone store by going to Store Locator > Utility and bill payments > Council Tax / Rent & Housing and enter your postcode or location.
- PayPoint: find your local PayPoint store by entering your postcode.
The Allpay App
You can download the Allpay payment app from the Apple App Store or Google Play and after a brief registration process, pay your bill at the touch of a button with internet access. All you need is the 19-digit bar code shown on your bill.
Cheque by post
Payment should be sent to:
North Hertfordshire District Council
PO Box 10613
Nottingham
NG6 6DW
Cheques should be made payable to: North Hertfordshire District Council
Please write your Council Tax reference on the reverse of the cheque.
We do not accept:
- post-dated cheques
- cheques from WeRe Bank
- payments of cash in the post
When a payment counterfoil is attached to a notice, please ensure you use it when making payment by post.