Our customer self-service portal MyAccount will relaunch on Monday 19 February 2024 with a new look and improved design.
We’ve been busy rebuilding and enhancing MyAccount over the last few months to help provide new and improved digital services in the future. As part of this work, we will be moving MyAccount and our online forms over to a new platform. This means the site will look a little different from how it does now, but all the usual digital services will still be available.
All existing forms and services on the older MyAccount platform will be moved across to the new MyAccount by Friday 23 February.
While we have tried hard to avoid causing disruption to our customers, the change means you will need to create a new account when you use the new portal for the first time. If you use MyAccount to manage your Council Tax payments, you will also need to link it to your Council Tax account again.
When you create your new account, you will receive an email to confirm your registration. This email will be genuine, but you may need to check your spam or junk folders if you don’t see it arrive in your inbox.
If you have any concerns about these changes, please contact us through the website or you can call us on 01462 474000.
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