Graffiti

If you see graffiti in North Hertfordshire you can ask for it to be removed. To help with prompt removal of the graffiti, please report it to the correct property owner as detailed below.

Graffiti removal by property owners

Incidents of graffiti are the responsibility of the property owner and they should be contacted directly. Examples include:

Virgin Media boxes Virgin Media
08708 883116
Cabinet.plant@virginmedia.co.uk
Telephone boxes British Telecom
0800 023 2023 (option 1)
Electricity boxes National Grid (care of Cadent)
wecare@cadentgas.com
0345 070 0203
Railway structures Network Rail
03457 11 41 41
Bridges, underpasses, road signs and roads Hertfordshire County Council
0300 123 4047

Graffiti removal by the Council

We can deal with instances of graffiti if they are on Council owned and managed property (e.g. street name signs, litter bins, Council operated car parks, Council buildings). If it is on private residential or commercial property, we will contact the owners to to assist them in arranging for the removal, cleaning can be undertaken by the Council for a charge.

You can report it to us using our online form, providing the specific location and type of graffiti e.g. tag, words or image:

Report Graffiti

You can also contact Veolia directly to request the removal of graffiti on 0800 328 6023 (for Council-owned/managed properties only).

Once it has been recorded, its removal will be prioritised. Removal of graffiti which is of a racist or offensive nature will be given high priority.

Before we can proceed with the one-off removal of general graffiti from a private property, the property owner will need to complete an Indemnity form (below) and return it to us at the address below:

North Hertfordshire District Council
c/o Veolia ES Ltd
Works Road
Letchworth Garden City
Hertfordshire
SG6 1LP

Please note that under sections 48, 49, 50 and 52 of the Anti-social Behaviour Act 2003 (as amended) local authorities have the powers to swiftly remove any physical sign of hatred on any property. Although we would endeavour to contact the property owner prior to removal, depending on the severity of the graffiti we may remove it regardless of whether we have the agreement of the property owner. We report all incidences of racist graffiti to the Police.

Graffiti removal by volunteers

If a community group would like to remove graffiti, please contact a Waste Service Officer on 0800 3286023. We have graffiti wipes available as part of our Community Tidy Up Toolkit for volunteer groups to use. Please note: graffiti wipes are not suitable to remove graffiti from all surfaces so the location and type of graffiti will need to be discussed with an officer prior to requesting wipes. For more information please download our toolkit below.