Herts Careline's community alarm and telecare service has been providing reassurance and help to residents across the county since 1982.
Herts Careline offers a 24 hours a day, 365 days a year service at the press of a button, helping you and your loved ones to stay independent in their own homes. It is a not-for-profit service of North Herts Council.
How the service works
A digital alarm unit provides a direct connection between you and Herts Careline. The system comes with a base alarm unit and pendant which can be worn on a cord around your neck, or on a wrist strap.
To raise an alert for help, you press the button on your pendant and it will automatically alert the 24/7 Control Centre in Hertfordshire. From here we can assess the situation and quickly get you the help you need. This help will come from one of your chosen contacts such as a neighbour, friend or relative, your doctor, our mobile Emergency Response Service or the emergency services.
The service is available to anyone across Hertfordshire: you, a relative, a friend or neighbour. We support a wide range of people, from the elderly and those with disabilities and restricted mobility, to younger people with long term health needs, vulnerable adults and those affected by domestic violence or repeat burglary.
How to apply
You can apply online for a community alarm:
For more information and price details, you can:
- visit the Herts Careline website
- call 0300 999 2 999 (local rate)
- email CarelineSupport@north-herts.gov.uk
- request an application pack by post
Change your details or cancel service
You can tell us about a change of details of a customer or responder.
If you need to cancel your service, you can use our secure e-cancellation form.
Professionals
If you're a health and social care professional, find out more about referring a person for assistive technology on our website.
Professionals can make an online referral here.
Additional equipment available
If a person has complex needs or has wider issues, we can offer other equipment, which is linked to our control room, that can help manage other risks in the home. This can include:
- smoke detectors
- fall detectors
- door sensors
- wellbeing checks
- epilepsy monitors
- medication dispensers
We can assess and bespoke the equipment to suit customers' needs. Full information can be found on the Herts Careline website.
All OK daily reassurance service
All OK is a daily welfare check-in telephone call from the Herts Careline service, for people who live alone or would benefit from being check on at a distance. It offers reassurance to you and your family, knowing that support is available if needed.
You can apply for the All OK service online. For more information and price details, visit the Herts Careline website: